Yes! All Aqualisse jewelry is designed to be waterproof and sweatproof. Whether you're diving into the ocean or hitting the gym, your piece will retain its shine and color​​.

Our jewelry is crafted from high-quality stainless steel with an 18K gold PVD coating. This ensures long-lasting durability and a luxurious finish, perfect for everyday wear​​.

All our jewelry is crafted from premium stainless steel and is completely nickel-free. This makes our pieces safe and comfortable for anyone, including those with allergies or sensitive skin.

Our unique plating process makes this all possible! We start with premium stainless steel and plate it with 18K gold using a cutting-edge technique called PVD (Physical Vapor Deposition).

This modern method is ten times thicker than standard gold plating, environmentally friendly, and uses a vacuum coating process to create an exceptionally durable finish—making our jewelry practically indestructible!

Cleaning Tips:

• Use only water and mild soap to clean your jewelry.
• Rinse it thoroughly after exposure to chlorine pools or salt water to maintain its shine.
• Use a soft cloth for gentle cleaning—avoid abrasive tools.
• Regular cleaning helps prevent residue buildup, keeping your pieces sparkling every day.

Storage Tips:

• Each piece comes with your Aqualisse pouch, ideal for safe storage.
• Store jewelry separately to prevent scratches; a soft-lined pouch or jewelry box works best.
• Ensure your jewelry is completely dry before storing to maintain its quality and appearance.

Yes! We use authentic freshwater pearls, meticulously selected for their stunning rainbow luster and exceptional quality.

You can track your order status right after placing it! Simply visit our tracking page and enter your order number and email. You’ll find your order number in your account or in your order confirmation email. Once entered, you’ll be able to view the following status updates: Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.
Track your order here.

We’re sorry to hear about this! It’s possible that an incorrect email address was entered at checkout. Please reach out to us at support@aqualisse.com, and we’ll help you locate your order. Be sure to include your full name, shipping address, and the phone number associated with your order for faster assistance.

We currently ship to the United States, United Kingdom, Australia, Canada, Europe, and most countries worldwide. However, we are unable to ship to Russia, French Polynesia, and China at this time.

Our team processes orders quickly and efficiently, so we cannot guarantee any cancellations or changes once an order is placed. If you need to correct a shipping address, please contact us as soon as possible at info@aqualisse.com.

At Aqualisse, we only accept exchanges. If you’re not completely satisfied with your purchase, you can exchange it for another item within 30 days of receiving your order. Please ensure the item is unworn and in its original packaging. For assistance with exchanges, contact us at support@aqualisse.com.

You can find the full return and exchange policy here

Our Lifetime Color Warranty is designed to keep your Aqualisse jewelry looking its best. Please review the terms of your coverage below:

What’s Covered:

• Significant gold or silver color issues

What’s Not Covered:

• Lost or stolen jewelry
• Pearl discoloration
• Normal wear and tear, including minor scratches or dents
• Damage resulting from misuse, improper storage, or failure to follow care instructions

How to Submit a Warranty Claim:
If you experience a significant color issue, you may submit a claim at any time. Approved claims are eligible for a replacement or store credit. Please note:

• Gifted jewelry is eligible for store credit only.
• Store credit is calculated based on any promotional discount applied to the item.
• Mystery products and free gifts are not covered under this warranty.

Important: Retain any previously damaged items as they may be required for future claims. Warranty claims are valid only for items purchased directly from aqualisse.com.

Aqualisse reserves the right to deny any warranty claim at its sole discretion for any reason, including but not limited to claims that do not meet the stated conditions or insufficient proof of damage.

To Submit a Claim:
Contact us at support@aqualisse.com with the following details:

• Your current shipping address
• Order number
• The item affected
• A description of the issue
• Clear photographs of the damaged item

We will review your claim and notify you of the outcome.

We stand by the quality of our jewelry. If you’ve received a faulty item or one that breaks due to a manufacturing defect, here’s what you need to know:

Coverage:

• Manufacturing defects

What’s Not Covered:

• Lost or stolen jewelry
• Normal wear and tear, including minor scratches or damage
• Damage caused by misuse, improper storage, or failure to follow care instructions

Warranty Period:
Claims for broken or faulty items must be submitted within 90 days of delivery.

How to Submit a Warranty Claim:
Approved claims are eligible for a replacement or store credit. Please note:

• Gifted jewelry is only eligible for store credit.
• Store credit is calculated based on any promotional discount applied to the item.
• Mystery products and free gifts are not covered under this warranty.

Important: Retain any previously damaged items as they may be required for future claims. Claims are valid only for items purchased directly from aqualisse.com.

Aqualisse reserves the right to deny any warranty claim at its sole discretion for any reason, including but not limited to claims that do not meet the stated conditions or insufficient proof of damage.

To Submit a Claim:
Contact us at support@aqualisse.com with the following details:

• Current shipping address
• Order number
• Item(s) in question
• Description of the issue
• Clear photos of the damaged item
• A video, if applicable (e.g., for earring clasps)

Our team will review your claim and inform you of the outcome.